IT Support Services

On-Site IT Support Services

On-Site IT Support ServicesOn-site support can mean the difference between saving the day or harming the business. Remote IT support services can address 90% of your employees needs, but there are still things that can only be done in person. Once on-site our Engineers can resolve hardware issues that can’t be done remotely, help with one-on-one training and questions, and of course we always take the time to discuss your current business needs to make sure we’re helping you to make your technology as effective and productive as possible.

Premiere covers any on-site support issues required to keep you working. We consider ourselves to be your trusted IT department, and work with that relationship in mind. If you have in-house staff, using Premiere as your 3rd-level IT support is well suited to our clients who require IT professional services on occasion, but do not need an ongoing managed services program.

If you prefer to have all your concerns taken care of at once, we can arrange for regular scheduled visits by a dedicated technician. Non-urgent issues can be logged in our ticketing system and consolidated for your technician to resolve during a monthly or bi-weekly scheduled visit. Accountants and doctors offices prefer this method because it helps maintain a steady and predictable expense.
If you’d rather deal with issues as they come up, we offer on-demand hourly support services (and of course can often resolve things quickly by phone or remotely without the need to visit). We can arrange a support agreement that flexibly meets your time constraints.

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Call us to arrange a visit. We’re always happy to get to know new customers and build new relationships.

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Remote I.T. Support

Reduce on-site time travel costs with remote repair

Remote SupportWe love seeing our customers (and they love seeing us) but sometimes it’s much more effective to get in, fix a problem, and get out again. Remote support is the best way to do that without interfering with your day.

Premiere is able to troubleshoot the bulk of your technology problems from our shop. We are also able to do things behind the scenes and after hours, fixing issues you may not have known about while you’re out of the office. We keep our customers running, and our customers know they will be productive each morning. We can log in as needed on a ticket-by-ticket basis, just give us a call. To suit our customers’ opex needs, we also offer a monthly remote service plan for a more predictable billing structure.

Our Managed Remote Services include:

  • System failure notification – and generally we can get things fixed before this happens
  • Proactive server monitoring and management
  • Network performance monitoring and analysis
  • Regular network performance and activity reporting
  • Monthly system health, trend graph, and executive reports with recommendations